Privacy policy
Last Updated : 16th June 2026
This Privacy Policy outlines how Zopawzy (“we”, “us”, or “our”) processes, collects, and safeguards your personal data when you explore and interact with our website zopawzy.co.uk (the “Site”) or use our transactional features (the “Services”).
By engaging with our Site or utilising our Services, you consent to the data practices detailed throughout this Privacy Policy.
1. Who We Are
Company Name: Collekta Ltd
Registered Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds IP28 7DE, United Kingdom
Email: support@zopawzy.co.uk
Collekta Ltd is the designated data controller responsible for managing the personal data gathered via our website and its auxiliary platforms. We handle and process all personal data strictly in adherence to the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection legislation active within the United Kingdom.
2. Personal Data We Collect
Depending on your specific interactions with our platform, we may gather various types of personal data, including:
Contact Details: Core identifiers such as your full name, email address, telephone number, billing address, and physical delivery address.
Payment Details: All financial transactions are managed securely by external, accredited third-party payment gateways. We do not store or have access to full credit/debit card numbers on our internal servers.
Account Information: For registered profiles, we collect your secure username, encrypted password, and historical profile data essential for maintaining secure account access.
Technical and Usage Information: Automated technical metadata, which may include your IP address, browser architecture, operating system, pages viewed, and behavioral data recorded by cookies and related tracking tools.
Information from Third Parties: Operational data shared by our technical service ecosystem and partners, including Shopify, analytical suites, and marketing tools that support the functionality of our website.
Order and Delivery Information: Supplementary specifics required to execute your purchase seamlessly, such as unique delivery notes, gift text, or bespoke order configurations.
3. How We Use Your Data
We utilize your personal information to uphold our service standards and fulfill legitimate operational objectives, including:
Order Fulfilment and Customer Service: Managing card transactions, coordinates logistics, administering returns, and resolving customer inquiries efficiently.
Communication: Sending essential transactional updates, security alerts, administrative alerts, or updates regarding our platform guidelines.
Legal and Regulatory Requirements: Adhering to statutory mandates, including corporate record-keeping, standard accounting procedures, and UK tax obligations.
Website Improvement: Analyzing user trends and interactions to enhance our digital user experience, site speeds, and overall functional performance.
Marketing Activities: Supplying relevant promotions, seasonal offers, and curated marketing material to users who have actively consented to receive these communications.
Security and Fraud Prevention: Inspecting and preventing potentially fraudulent operations, digital security threats, and unauthorized system access.
4. Legal Basis for Processing
We only process your personal records under clear, lawful justifications. The primary legal pillars we rely on include:
Contractual Requirements: Where data processing is absolutely necessary to execute our retail obligations, prepare orders, or manage post-sale arrangements.
Legal Compliance: Where we must retain or share records to comply with statutory legal mandates in the United Kingdom.
Legitimate Interests: Where the data usage is balanced against your privacy but necessary to securely operate our business, protect our digital systems, and improve retail offerings.
Consent: When you explicitly give us permission to deploy non-essential cookies or send promotional communications. You maintain the right to withdraw this consent at any point.
5. Sharing Your Data
We may disclose necessary personal data to trusted third-party partners to facilitate our everyday business operations. These parties include:
Service Providers: External enterprises handling website infrastructure, payment gateways, package couriers, and digital customer support tools.
Analytics and Advertising Partners: Digital marketing channels and analytical platforms that assist us in evaluating web traffic and optimizing marketing campaigns in compliance with privacy regulations.
Regulatory Bodies and Legal Authorities: Government institutions, judicial courts, or enforcement agencies where we are legally compelled to share information to protect our company rights.
We mandate that all third-party entities handling your data implement robust security frameworks and process data strictly for the tasks authorized by us, in accordance with UK data laws.
6. International Transfers
A selection of our external technical providers may store or process your personal data in regions outside the United Kingdom. In instances where cross-border data transfers occur, we take deliberate measures to guarantee your information remains secure, utilizing officially recognized contractual clauses and legal transfer mechanisms to enforce equivalent data protection benchmarks.
7. Data Retention
We retain your personal records only for the duration required to satisfy the operational purposes detailed in this policy, or to fulfill our statutory legal requirements.
Order and transaction details are generally archived for up to six years to satisfy mandatory UK tax, accounting, and corporate audit standards.
Marketing data and consent histories are preserved until you formally unsubscribe or request deletion.
Once your records are no longer required under these conditions, they are completely deleted or safely anonymised.
8. Cookies and Similar Technologies
Our Site utilizes cookies and equivalent tracking pixels to optimize and secure your browsing experience. Our cookies fall into three categories:
Essential Cookies: Core scripts required to handle shopping carts, maintain security protocols, and enable basic site navigation.
Analytics Cookies: Optimization scripts that show us aggregate traffic flows, helping us diagnose technical issues and elevate user journeys.
Marketing Cookies: Tracking tools that evaluate ad performance and help deliver advertising material that reflects your shopping interests.
Upon your initial visit to our platform, you can choose to accept or decline non-essential cookies. These preferences can be adjusted anytime via your web browser's native settings.
9. Your Rights
Under the provisions of the UK GDPR and data protection laws, you possess distinct legal rights regarding your personal records:
Right of Access: The right to request an electronic copy of all personal records we hold about you.
Right to Rectification: The right to amend or complete any inaccurate or outdated personal files.
Right to Erasure: The right to request the complete deletion of your data under specific conditions.
Right to Restrict or Object to Processing: The right to restrict or stop specific data processing models, such as direct profiling.
Right to Data Portability: The right to receive a structured digital copy of your data to transfer to an alternative provider.
Right to Withdraw Consent: The right to retract your permissions for non-essential data operations at any moment.
Right to Lodge a Complaint: The right to report data concerns to the Information Commissioner’s Office (ICO). Detailed guidelines can be found directly at https://ico.org.uk.
To exercise any of your rights, or to submit questions regarding this document, please contact our support desk directly at support@zopawzy.co.uk.
10. Children
Our online shop and its services are not designed for or targeted at persons under the age of 16. We do not deliberately gather or compile personal profiles belonging to minors.
11. Security
We maintain structured technical and administrative defense frameworks designed to safeguard your data against loss, misuse, modification, or unauthorized exposure. While no internet-based data exchange can be guaranteed completely impervious to breaches, we actively employ industry-standard protocols to protect your files.
12. Marketing Communications
We distribute promotional newsletters and retail announcements exclusively to visitors who have chosen to join our subscriber network or where lawful criteria are met.
You can stop receiving these updates at any moment by clicking the "Unsubscribe" link located at the footer of our marketing emails, or by requesting an opt-out via support@zopawzy.co.uk.
13. Updates to This Privacy Policy
We may regularly adjust this Privacy Policy to align with evolving digital laws, service updates, or corporate restructuring. All amendments will be published on this page, complete with a revised "Last Updated" marker at the top of the policy. We recommend reading this statement periodically to remain informed about our data protection standards.
14. Contact Information
Store Name: Zopawzy
Email: support@zopawzy.co.uk
Phone:
Registered Address: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds IP28 7DE, United Kingdom
Customer Service Hours:
Monday–Friday: 8:30 a.m. to 5:30 p.m. (GMT - London)
Saturday–Sunday: Closed
Order Cut‑Off Time: 4:00 PM (GMT - London)
We aim to evaluate and answer all privacy or customer service inquiries within 48 hours.